Friday, September 6, 2019

School education Essay Example for Free

School education Essay I. Problem/Needs a. San Nicolas Elementary School (s. y. 2013-2014) has 765 enrollees, 43 teachers, non-teaching, staffs, personnel, including its maintenance. Previous school years, survey through interview shows that the school has no canteen. What they did was a classroom canteen wherein teachers allow outside vendors to sell foods, snacks in each classroom during break time. This practice made wrong impact and its advantages to the entire school campus. Instead of 30 minutes break time, survey shows they have 45 minutes and lessons are affected. b. Outside vendors are not known by the pupils and teachers. They just offer their cooked foods to students without knowing or not sure with the safetiness of what they are going to take in. They don’t know how and who made the foods. Other parents also go inside the school to give snacks to eat to their children during recess time which make break time longer. School staffs observed this situation and they made a decision to really have canteen as soon as possible. c. During the first meeting of the school year 2013-2014, the PTA meeting tackled the topic about school canteen, they should have it. As a situation to the need of the school, the principal set another meeting to meet interested parents who wants to manage the canteen. As a result, school pupils, teachers and other personnel now have their break time properly. Manager of the canteen improved the school canteen, and prepared it for the new canteen. Now, San Nicolas Elementary School is nearly for safer, healthier and more convenient canteen for everyone. II. Statement of Vision, Mission and Values Vision: The school will provide a good source of foods for the pupils, teachers and parents of the school. Healthy foods, price of foods will surely be right for everyone. Mission: The school will have a canteen on its own, managed by the school itself or any representatives from the PTA member. Foods will surely be healthy and nutritious. Kind of foods to sold will be strictly monitored to sure the safetiness of all the entire school. Values: Having a school canteen will promote orderly and organized school especially on break time. Everyone in school should support its canteen that could help in the progress and improvement of the entire school. III. Marketing plan a. Research and Analysis: It is more than two years when San Nicolas Elementary School has no canteen. Former managements of school canteen believed that their services and foods offer are not satisfying. It was observed by our interviews that students and teachers would more like to go out or buy outside their snacks during break time. In addition to that, price of the previous canteen are not affordable by the students. PTA meeting was conducted and during the said meeting, the principal announced that all parents who are interested to manage the school canteen this school year 2013-2014 is free to pass bid form containing rental which is the highest offer as a rental of the school will have the opportunity to handle the canteen. The form also contains the expected menus, foods offered and its prices. The monthly rental of the school canteen will be an income of the school which will be used for school improvements at the end of the school year. This move of the school as a solution of the problem believes that it will turn to an advantage of the entire school. Students and teachers will be comfortable to spend their break time inside the canteen, safetiness and healthy foods will be as sure. Accidents will be impossible because students will no longer go out to nearby stores to buy foods and also monthly income of the school will be at stake. b. Marketing Strategies: Students will be the first customer of the canteen, so offers will be for students at most. Foods will be based on the taste of the consumers so as by the teachers also. Foods will be simple snacks so that prices will also be affordable and reasonable especially for ordinary students. Prices will be strictly monitored. Special promos or simple promo will also be given. Simple promo like free juice or offering discounted prices on sets of snack items. Like: 1 special miki regular price is Php 15. 00 with boiled egg on toppings plus 1 refresh juice is at Php 6. 00= student will pay only Php 20. 00| Foods or snacks will be changeable, based on what is saleable to consumers. IV. Production Plan Quantity| Unit| Supplies| 533050102550301010| KilosKilosPcs. SticksBoxesPcs. Pcs. SticksBagsBags| PancitMikiBoiled eggBarbecueAsstd. Fruit drinksSandwichesShanghaiBanana cueAsstd. BiscuitsAsstd. cupcakes|

Thursday, September 5, 2019

Remarks On 40th Anniversary Of D Day

Remarks On 40th Anniversary Of D Day Remarks on the 40th Anniversary of D-Day by Ronald Reagan delivered in Normandy is a sample of a effective and persuading speech, where the speaker uses different stylistic devices to increase the impact of his words and speech on the audience. As the matter of fact, the speech focuses on the historical events related to World War II but Ronald Reagan attempts to intertwine the historical events of the past with the present moment. Moreover, he shows the close link between the past heroic deeds of Americans and the need to unite efforts of all democratic countries in the new struggle against their common enemy. In general, the speech is quite successful due to the use of various stylistic devices, logical and emotional presentation of key ideas and the appeal to the authority, such God, which makes the speech closer to minds and souls of the audience and make people feel sympathetic and follow the lead of Ronald Reagan. In actuality, the speech Remarks on the 40th Anniversary of D-Day opens with the reference of the author to the past and to the heroic struggle of American and European soldiers against their common enemy the Nazi regime in Germany, which spread its influence all over Europe and threatened to the freedom of the US as well: We stand on a lonely, windswept point on the northern shore of France. The air is soft, but forty years ago at this moment, the air was dense with smoke and the cries of men, and the air was filled with the crack of rifle fire and the roar of cannon. (Reagan). In such a way, the author uses the contrast between the present calmness of the place and the past heroic struggle and turbulent events that accompanied the D-Day in 1944. Actually, Ronal Reagan shows that the past was full of tragic events and the D-Day has changed the calm environment of Normandy and its quiet and powerful nature. The D-day is depicted as something abnormal, as a challenge to the nature and as an attempt of Americans and their allies to restore the natural order, when democratic nations united their efforts in the struggle against Nazi Germany, which threatened to their freedom and fundamental values. The use of contrast by Ronald Reagan has a profound impact on the audience because it is obvious that the audience can be shocked by the present calmness of the place and the past turbulent events, which cost thousands of lives to Americans and their allies. In such a way, Ronald Reagan engages the audience with the help of the contrast. At the same time, he attempts to strengthen the impression from his speech on the audience and to increase its persuasive power by appealing to the authority. IN this regard, Ronald Reagan abundantly refers to God as the highest authority and it is according to Gods will he attempts to act and to appeal to the authority of God, who, as Ronald Reagan attempts to show, defined the outcome of the war and justified actions of Americans and their allies in the course of World War II and does so in the present time. IN fact, he attempts to show that all actions and events are ruled by God: This world He created is of moral design. Grief and tragedy and hatred are only for a time. Goodness, remembrance and love have no end, and the Lord of life holds all who die and all who mourn (Reagan). Such an appeal to the authority of God helps Ronald Reagan to gain attention of the audience and to show that what he is saying is not just his own ideas and beliefs but what he says is grounded on his fi rm belief in God and His will and power to determine the life of people and guide people to the virtuous and good life. In such a context, Ronald Reagan derives from material values and draws the attention of the audience to fundamental spiritual values: As weve been assured, neither death nor life nor angels nor principalities, nor powers nor things present nor things to come nor height nor depth can separate us from Gods love. May He bless the souls of the departed. May He comfort our own. And may He always guide our country (Reagan). This is another manifestation of the appeal to the authority, which shows that people should not focus on their material life but there are more important values. At the same time, along with the appeal to authority and the use of contrast and other stylistic devices, Ronald Reagan develops his speech logically and reasonably but often he refers to emotions and moral values of the audience. In this regard, it is possible to trace the effective and systematic use of pathos in the speech of Ronald Reagan. For instance, her refers to the veterans of World War II as follows: These are the men who took the cliffs. These are the champions who helped free a continent. And these are the heroes who helped end a war (Reagan). Obviously, the use of pathos contributes to the persuasion of the audience because it evokes basic moral values in the audience, such as the respect to the elder generation and to veterans of World War II, who were true heroes and Reagan stresses their heroic struggle and deeds, which cost so many lives for the US and its allies. In addition, Ronald Reagan appeals to emotions of the audience and feelings of veterans as well as other people listening to his speech. In this regard, it is possible to refer to the story of Bill Millin of the 51st Highlanders. In fact, this story is the manifestation of ethos in Remarks on the 40th Anniversary of D-Day, which Ronald Reagan uses to evoke strong emotions in the audience. While evoking strong emotions in the audience, the speaker can direct listeners and persuade them in his righteousness. At any rate, when the audience is emotionally affected, people readily accept the message of the speaker without even thinking about what he is actually saying. In such a context, the regular reference to the past are particularly effective in the course of the speech: Yet you risked everything here. Why? Why did you do it? What impelled you to put aside the instinct for self-preservation and risk your lives to take these cliffs? What inspired all the men of the armies that met here? We look at you, and somehow we know the answer. It was faith and belief. It was loyalty and love (Reagan). Obviously, such use of ethos can hardly keep the audience, especially veterans of World War II, indifferent to what Reagan is saying. In stark contrast, such reference to the past and emotions of the audience make people follow the lead of Ronald Reagan. People start thinking over questions the speaker poses and they can hardly think clearly over these questions because Ronald Reagan provides immediately the answer to the questions he poses. Thus, he provides the audience with the answer giving them practically no time to consider over possible alternative answers to the questions. Furthermore, Ronald Reagan uses ethos to strengthen the heroism of American soldiers and allies in World War II: They are the names of people who faced death and in their last moments called home to say, be brave and I love you (Reagan). At the same time, this sample of ethos shows the effective way in which Reagan has linked closely the tragic events that took place in Europe and sufferings of people in the US. Thus, he revealed the fact that World War II was the tragedy for all people all over the world. However, Ronald Regan steadily and logically leads to the audience from the past to the present time. In this regard, he uses logos to make his speech reasonable and persuading: Were bound today by what bound us 40 years ago, the same loyalties, traditions, and beliefs. Were bound by reality. The strength of Americas allies is vital to the United States, and the American security guarantee is essential to the continued freedom of Europes democracies. We were with you then; were with you now. Your hopes are our hopes, and your destiny is our destiny (Reagan). At this point, Ronald Reagan uses logos to draw attention of the public to the current problems the US, all Americans and democratic people face. In fact, he uses the events of the D-Day that occurred forty years ago as the background to the present threats to the democracy and the US and its allies. He uses skillfully logos to show that threats of the past persist and today Americans still face numerous problems and threats, whi ch can put under a threat their freedom and fundamental values. In such a way, he logically concludes that Americans and their allies should unite their efforts in the struggle against new threats that emerge in the contemporary world. Moreover, in the end of his speech he refers again to the authority of God to complete his speech and back it up with the authority of God. Thus, Remarks on the 40th Anniversary of D-Day is a persuasive and effective speech delivered by Ronald Reagan in 1984. The speech has proved to be quite successful due to the skillful use of stylistic devices, logos, ethos and pathos. Ronald Reagan has managed to show the heroic deeds of Americans and their allies in the past and, what is more, he has managed to intertwine those deeds and past threats with the present situation to show that threats persisted and Americans should be aware of existing threats to their freedom and traditional values. In such a way, the speech Remarks on the 40th Anniversary of D-Day is the sample of the logical and emotionally strong speech that persuades the audience.

Wednesday, September 4, 2019

Operations Management Assignment Concept Design Services

Operations Management Assignment Concept Design Services Concept Design Services (CDS), Linda Fleet, marketing director of CDS is working with design house, providing end-to-end product design, manufacturing and high-quality designer goods distribution integrated service provider. All three types of operations management responsibilities have been working, the implementation of CDS which helps them succeed. Direct responsibility, is directly related to the service and delivery of products and production activities. Before that, they used to do industrial moldings as aerospace and some cheap household goods. According to Linda fleet management, they found that they could also become one of the main advantages of high produce profitable business. They all went to the companys customer service, so retain revenue customers and win new customers the ability to contribute. Indirect responsibility is involved in activities with other parts of the CDS interact. However, CDS new products need more complex mechanical and longer working hours. As the company grows, enlarged the demand for their products, operations management is to achieve time efficiency is very important. This is crucial, because it makes the right production plan through coordination between sales, manufacturing activities and design. Promote the companys costs, so if effectively managed, can reduce the cost of the entire enterprise. Broad responsibilities involve scanning is a political environment, social and business in which the existence of the organization is to understand the broader context of its mission. In its production process and the complexity of delivering services require good management, if they are to meet their customers needs time to succeed. Through proper operation and management, stock appeared greatly accurately forecast sales lead to lower delivery costs reduced. If managed properly, could damage the product and customer traffic adversely affect the companys reputation. In any case, the role of operations management can be highlighted by achieving business goals. Minimize costs, maximize revenue and avoid excessive investment, and the development of future innovation capacity. Operating performance objective is to ensure the proper operation of resource allocation, there are performance necessary to monitor, review the operation and record. A solution role in this process is the performance that relates to the internal and external factors that are associated with the appropriate measures to identify administrative competitiveness. This enables organizations to describe performance goals to measure its results of operations of the five basic operations are performance objective are quality, speed, reliability, flexibility and cost. Quality is very important in our list of performance objective, as many authorities believe it is the most important. The meaning of quality is a service and product, as it should be. In other words, it is consistent with its specification. CDS external influences customers complain less, this will make it easier for customers and good quality satisfaction. This brings more revenue CDS. If the CDS high quality consistency for all business processes and activities will progress is being made very few mistakes. This usually means that, CDS costs are saved, and increased reliability of the response speed increases. Speed is saying responsiveness of speed shorthand. This means that the external or internal customer requests a product or service, and they get it to the interval. CDS external speed is important, because it helps to quickly respond to customers. This is usually a positive consumer will be more prospective to return with more business observation. Sometimes it is possible to charge a higher price when the service is fast. Have a great impact on the speed of the internal relationship between cost reduction will mean faster throughput customers reduce costs. When the material system in the long hang around, as well as more opportunities for them to get lost. Dependability refers to the time customers receive their products or services on. External Dependability is generally considered a good thing by the customer. Of course, late delivery of goods and services can be considerable stimulus customers. CDS can guarantee its sustainability and success is also equipped with an increase in customers provide more opportunities for companies and of brands CDS return. CDS internal reliability is to save time, save money directly and through a CDS stability to enable it to improve its efficiency. Flexibility always means to change the operation in some way. Flexibility subdivided into different types of products or services flexibility , delivery flexibility, mix flexibility, volume flexibility. For external flexibility to benefit CDS, CDS they can let consumers to customize their new product or service and they want to deliver by the CDS. It also allows CDS to make a huge number of products or services in order to reduce costs. (Slack, 2007). It allows the internal impact of CDS, to meet our customers faster response in dealing maintain the reliability of the change based on market demand and contribute to the provision of goods and CDS save time and money. First, the cost structure of different company can vary significantly. Note how the costs of different types of four different examples. Second, and most important, the other four performance objective are caused by internal, to reduce costs. CDS must manage their own products, a large number of products produced. It can save more costs, it can make more profit. Price is very important for each customer. If cheap, you can get good quality products, every customer will buy as much as they can. Volume: It is considered high. While this case study does not specify the amount of production, it can be inferred yield. Another sign of mass production is, CDS from its key line subcontract to other mounding company, so they can focus on producing its own concept. Variety: It considers the reasons for the high cause CDS market is a highly competitive, innovative design which determines the corporate life. CDSs capacity of develop products that are stylish, and its adaptability to change, because change is the key to the fashion business survival. Change: It also believes that the reasons for the high variety, CDS is forced to continue to produce innovative design, will retain their customers are interested in, and therefore maintain a high demand for the same reason. Visibility: You can consider is the high and low. When there is the visible part of the operation of final product I do not think theyll like this better if they insist they know best plastic molding, specializing in it, which makes standardized speed up production processes and reduce their unit costs. In operation, I believe that if they separate from other business cooperation activities, but mainly decided to do or from a central executive body, it works to their advantage. This is because, through the provision of priority, designers, which caused delays and friction within the company as well as to customers waiting. For the CDS must also improve their business, they need to develop a more accurate and reliable sales forecasts in order to achieve : higher utilization , better customer service and cost savings. Provide cross-training between designers and marketing departments in order to improve sales forecasting additional activities can be carried out. From product testing to scheduling and forecasting work closely with all aspects of those unit costs will be reduced, because the waste reduction will be minimal, and provide feedback to the designer. This will let them know what the feedback of marketing products out there getting greetings, EM brass and what is and what is not. The company seems to be more and more clients from a narrow El has been re -based accounts, which is why the separation operation, so that more concentration should be placed on them to ensure they select and hire guaranteed, and tell them they are a priority for some can easily change their states that its operation is visible, but not to their satisfaction. As for the other part of the normal activities of daily orders and can be set to meet the flexibility and scope of these commands so that you can request from that seems to take longer, so deal with a wider range of color variations speeding customers who may not have weighty order to allow both types of client needs treatment.

Tuesday, September 3, 2019

constitutional law Essay -- essays research papers

Constitutional Law Marbury v. Madison Marbury v. Madison, one of the first Supreme Court cases asserting the power of judicial review, is an effective argument for this power; however, it lacks direct textual basis for the decision. Marshall managed to get away with this deficiency because of the silence on many issues and the vague wording of the Constitution. During the early testing period when few precedents existed, there was much debate about fundamental issues concerning what was intended by the words of the Constitution and which part of government should have the final word in defining the meaning of these words. Marshall used the Marbury case to establish the Supreme Court's place as the final judge. Marshall identified three major questions that needed to be answered before the Court could rule on the Marbury v. Madison case. The first of these was, "Has the applicant a right to the commission he demands?" The Constitution allows that "the Congress may by Law vest the Appointment of such inferior Officers, as they think proper, in the President alone, . . . " (Art. II, Â § 2). The Judiciary Act of 1793 had given the President the right to appoint federal judges and justices of the peace; there is no dispute that such an appointment was within the scope of the president's powers. Debate arises because the Constitution is silent on the exact time at which the appointment is considered complete. The Supreme Court ruled that "when a commission has been signed by the president, the appointment is made; and that the commission is complete, when the seal of the United States has been affixed to it by the [secretary of state]." This ruling does not have direct constitutional support, but it is not an unreasonable decision. The second question which Marshall addressed was, "If [Marbury] has a right, and that right has been violated, do the laws of this country afford him a remedy?" The answer is logically yes although there are no specific words in the Constitution to support such an answer. Based on the type of government intended by the Constitution, the government is expected to protect individual liberty. As Marshall says, "[The government] will certainly cea... ...urthermore, the president also was not in a position to allow the federal government more leeway in interpreting their powers. He does not make any laws of his own and has no power to settle any questions of the states. Clearly, the Supreme Court was the branch that could most easily facilitate the strengthening of the national government into an effective and unified nation rather than thirteen independent countries as the states had seemed under the Articles of Confederation. Critics will protest that the people do not elect the Supreme Court Justices and therefore the Supreme Court should not have the power of judicial review. As McCloskey points out, "No institution in a democratic society could become and remain potent unless it could count on a solid block of public opinion that would rally to it's side in a pinch." Clearly, the Supreme Court is ultimately responsible to the will of the people. By maintaining independence from politics, the Justices avoid the major problems of political parties and party platforms. Furthermore, the Supreme Court's small size allows the Constitution to speak with a unified voice throughout the country.

Monday, September 2, 2019

The Legendary Camelot :: Camelot

The Legendary Camelot This king lay at Camelot one Christmastide With many mighty lords, manly liegemen, Members rightly reckoned of the Round Table, In splendid celebration, seemly and carefree (Stone 22). This is the only time that Camelot, home of the Arthurian legends, is mentioned in Sir Gawain and the Green Knight. The fourteenth-century poem seemingly gives no clue as to the location of the castle of King Arthur (Alcock 15). According to the Encyclopedia Brittannica, the "real" Camelot is to be found at a number of locations: Camelot, in Arthurian legend, was the seat of King Arthur's court. It is variously identified with Caerlon, Monmouthshire, in Wales, and in England, with the following: Queen Camel, Somerset; the little town of Camelford, Cornwall; Winchester, Hampshire, and, especially since archaeological

A Friend in Need Is a Friend Indeed Essay

An excellent friend is a person we enjoy spending time with. A good friend is not only someone to talk to about the interests, but also someone who is willing to listen to the opinions and keep all secrets. We cannot expect friends to accept everything, but they should respect the rights of one each otherand have their own ideas. It is easy to be friends with many people, but good friends are the ones whom we always depend on and we cherish the happy moments spent together. qualities that make a friend a best friend. What are these qualities that everyone should look for in a person to be considered as an excellent friend? It does not depend on how cute a person is not does it depend on wealth, but there are more important qualities in a person in order to be a best friend. Qualities you might want in a friend could be range from, someone you can relate with, to someone that is the complete opposite of you†¦. Once upon a time there lived two friends in a certain village. They professed great love for each other and had sworn to help each others, in the hour of need. Once day they set out on journey to a far off village, on the other said of a forest. When they reached the thickest part of the forest, a big dangerous bear appeared form behind a terr. It was so near that they could not run away. They decided to defend themselves with their sticks if the bear attacked them. In a minute or two the bear came very close to them. One of the friends at once jumped up a tree. He forgot his promise to help his friend and left him at the mercy of the beast. The other friends had no time to climb up a tree. The noise his friend had made while jumping on the tree brought the bear running to that place. So the unfortunate friends fell on the ground and holding his breath pretended to be dead. The bear sniffed at him for some time and went his way. When the bear had disappeared, the friend on the tree climbed down. He shook his friend and told him that the danger was over. Then he asked, â€Å"By the way, what did the bear say is your ear?. The betrayed friends was really angry. He retorted,† The bear told me that a friend in need is a friend indeed. † Saying this, he said good buy to his companion and walked away. rst, it is easy to find abundant sources that make you entertaining and fun around you, but it is hard to find a true friend who can give you a hand when you are in need. What do you do when you are bored? You probably turn on the computer and play games or surf internet. Also, you can go outside play some sport. You do not need to have friend just for fun because there are many other activities to entertain you. However, what can you do, when you are in need of something that you cannot do it without some help from others? That is when you need a friend who can give you help when you need it. But when you need help, you need someone to help you. Like, in a school, you are absent one day, and teacher is going to discuss important materials for next test in class. No one really can help you to get that information even parents cannot do this for you. On the other hand, your good friend in your class can help you to have the information. He or she help you to understand the material and give you a note to copy. This shows that it is more important to select a friend who can help you when I need it whereas there are a number of source which can replace a pal whom you can have fun with. There is nothing better than surrounded by good friends. You may look at some people and their friends with envy as they chat away happily and participate in activities together. It may be hard to figure out which friends are better when considering the friends who can have fun with and the friends that can get help from. From my perspective, the people who are willing to help me in the crisis time are much more cherished than who just want to stay with me to have fun.

Sunday, September 1, 2019

Critique on Happiness and Analysis Essay

In Karl Giberson’s article â€Å"The Ends of Happiness† (2006), from the Science & Spirit magazine, he raises the topic of happiness, where he claims that people are now pursuing the means to happiness as an end to itself and have missed the point of life. Although Giberson(2006) has made some valid arguments in claiming that people pursue wealth as a means to happiness, his arguments are largely undermined due to a lack of reliable evidences. Giberson’s (2006) claims are not unfounded, as human beings tend to set their goals on material success. For them, monetary success is their definition of happiness. This idea is illustrated by the statement â€Å"The means have become an end for many of us†¦Ã¢â‚¬ (para. 11). He goes on to say that many others â€Å"can’t seek happiness directly† (para. 7). His thoughts align well with society’s widely accepted view that â€Å"without family and friends it is hard to find happiness, for these are essential partners in living and doing well†(para. 9). As such, Giberson (2006) implies that happiness comes from the various experiences and journeys which we go through in life, such as quality time spent with people around us. However, Giberson (2006) makes an unsuccessful attempt in persuading his readers to adopt his beliefs by merely referencing to Aristotle’s philosophy of â€Å"living well and doing well† (para. 8). Throughout the article, Giberson (2006) constantly refers to his own opinions and experiences. For example, he reminisces that â€Å"in reflecting on the accumulated memories of happy times †¦ [he finds himself] agreeing with Aristotle† (para. 12). Thereafter, he mentions that he â€Å"coached [his] children’s sports teams †¦ and lov(ed) it† (para. 13). This demonstrates that his views are greatly influenced by emotions rather than facts. Although the use of anecdotes sparks interest and engages his readers effectively, his excessive usage of this communication technique makes his arguments seem unsupported and weak. As a result of his heavy reliance on his own opinions, it has led to a hasty generalisation in his argument as seen through his claim that â€Å"America †¦ is not a nation pursuing happiness† (para. 11). Due to a lack of expert opinion and statistical data, his claim remains unpersuasive and has little credibility. Hence, Giberson’s(2006) article lacks concrete support and fails to make a compelling argument. Although Giberson (2006) provides a good point of view on how people are becoming too focused on wealth in the pursuit of happiness, he makes sweeping statements that lacks credibility. He can provide a more concrete argument by using a wider range of reliable sources. This will greatly strengthen Giberson’s (2006) argument and lend credibility to his claim. It would help greatly if he had supporting opinions of other academic writers who follow his train of thought. In essence, his article did indeed establish his thesis that people are pursuing the means to happiness as an end to itself, but had unfortunately failed to compellingly persuade his audience. Reference: Giberson, K. (2006, March/April). The Ends of Happiness. Retrieved on 21 Jan 2013 from http://ehis.ebscohost.com/eds/pdfviewer/pdfviewer?sid=4e0e6d4c-0091-45b9-be30-fd892a301bf9%40sessionmgr10&vid=3&hid=2